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Patient Advice and Liaison Service

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Telephone

0800 073 0510

Telephone 2

(01384) 244420

Information about the service

The Patient Advice and Liaison Service, known as PALS, helps the NHS listen to patients, their relatives, Image of member of staff on telephonelcarers and friends. We aim to answer questions and resolve concerns as quickly as possible.

We know it can be a worrying and confusing time when you or someone you know is unwell. If you have concerns about your care, you can speak to any member of staff caring for you. However, if they cannot help you or you do not feel comfortable talking to them, you can contact the Patient Advice and Liaison Service (PALS).

PALS can:

  • Provide you with information about the hospital or the NHS and help you with any other health-related enquiry

  • Help resolve concerns or problems when you are using the NHS

  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint

  • Inform you about how you can get more involved in your own healthcare and the NHS locally
You can contact PALS by email at pals@dgh.nhs.uk, or you can write to
  • PALS Department
    Russells Hall Hospital
    Dudley
    West Midlands
    DY1 2HQ

Clinic Times

Monday to Friday, 9.00am to 5.00pm

Location

Please contact by phone to arrange a convenient meeting place. This may be on the ward, or we can use suitable rooms at any of our hospital sites.